Cancelled with 24+ hours notice → No charge. Session rescheduled.
Cancellation within 24 hours: session deducted from pack or charged in full. Cancellation button available in the members page — once the button is no longer available, the 24-hour window has passed and cancellation fees apply.
Punctuality
Late arrivals:
Sessions starting late will be shortened to fit the available time. The full booked duration is charged.
In the event of any delay on our end:
You will only be charged for the actual session time received.
No-show:
Therapist waits up to 20 minutes. Waiting time is deducted from the session — session ends at originally scheduled time regardless. Full session fee applies.
Before Your Session
Please arrive clean or freshly showered.
Avoid intense physical activity on the same day.
Avoid a heavy meal immediately before the session.
No alcohol or substances that may alter body sensitivity.
Inform the therapist of any injury, recent surgery, medical condition, or physical limitation.
After Your Session
Drink plenty of water
— helps flush metabolic byproducts and supports muscle recovery.
Rest and avoid intense activity
— light movement or gentle stretching is fine.
Post-session soreness is normal
— after deep tissue or sports massage you may feel soreness for 24–48 hours. This is a normal inflammatory response.